The execution and fulfillment of services promised to clients, including quality, timing, and communication.
The execution and fulfillment of services promised to clients, including quality, timing, and communication.
Service delivery encompasses all aspects of executing work for clients: project management, quality control, deadline adherence, team coordination, and client communication. Consistent, high-quality service delivery is the foundation of client retention.
Service delivery problems are often invisible to leadership until clients complain or leave. Common issues include missed deadlines, quality inconsistencies, communication gaps, and misaligned expectations. Visibility into delivery processes helps catch problems early.
Excellent service delivery: Work completed on time, proactive communication about progress and blockers, consistent quality across team members, clear escalation paths, and regular status updates without client prompting.
Angelwood makes service delivery transparent to clients, showing progress in real-time so they always know where things stand.
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A formal document defining project scope, deliverables, timeline, and terms between an agency and client.
A billing structure where payments are tied to the completion and approval of specific project phases or deliverables.
Ongoing, outsourced management of a specific function or service on behalf of clients.