Essential terms and concepts for professional services professionals. From client retention metrics to billing terminology—understand the language of successful firms.
A formal request to modify the original project scope, typically with associated cost and timeline adjustments.
Read moreThe percentage of clients who stop working with a firm during a specific period.
Read moreAll interactions between firm and client, including updates, meetings, emails, and portal activity.
Read moreWhat clients anticipate receiving from a firm engagement, including results, timelines, and service experience.
Read moreInput from clients about firm performance, deliverables, and overall experience.
Read moreA composite metric that predicts client satisfaction and churn risk based on engagement signals.
Read moreThe total revenue a firm can expect from a client relationship over its entire duration.
Read moreThe structured process of integrating new clients and setting them up for success with your firm.
Read moreA secure online space where clients can access project updates, approve deliverables, and communicate with their firm.
Read moreThe percentage of clients a firm keeps over a specific period, typically measured annually.
Read moreA measure of how well a firm's services meet or exceed client expectations.
Read moreThe gradual expansion of project requirements beyond the original agreement, often without corresponding budget increases.
Read moreThe execution and fulfillment of services promised to clients, including quality, timing, and communication.
Read moreA formal document defining project scope, deliverables, timeline, and terms between a firm and client.
Read moreAngelwood helps firms improve client retention, streamline operations, and grow revenue.