Definition

Change Order

A formal request to modify the original project scope, typically with associated cost and timeline adjustments.

A formal request to modify the original project scope, typically with associated cost and timeline adjustments.

Definition

A change order documents modifications to the original agreement when clients request work outside the initial scope. It specifies the additional work, its impact on timeline and budget, and requires client approval before proceeding. Change orders prevent scope creep by making additions visible and billable.

Why This Matters for Agencies

Many agencies struggle with change orders because they feel awkward to enforce. But clients generally respect clear processes. A well-implemented change order system actually improves relationships by setting clear expectations and preventing resentment from unpaid work.

Example

Client requests additional landing page not in original scope. Change order documents: Description of work, additional cost ($2,000), timeline impact (+1 week), client signature required before work begins.

Track Every Scope Change

Angelwood logs all change requests and approvals, creating an audit trail that makes scope changes transparent and documented.