The gradual expansion of project requirements beyond the original agreement, often without corresponding budget increases.
The gradual expansion of project requirements beyond the original agreement, often without corresponding budget increases.
Scope creep occurs when project deliverables expand beyond what was originally agreed upon. It typically happens through small, incremental requests that seem reasonable individually but collectively add significant unbilled work. Scope creep erodes profitability and can strain client relationships.
Agencies lose an estimated 20-30% of potential profit to scope creep. The challenge is that refusing requests damages relationships, while accepting them damages margins. The solution is clear documentation and change order processes that make scope additions visible and billable.
Original scope: 4 blog posts per month. Client starts requesting 'quick edits' to old posts, social graphics, and newsletter help. None are in the contract, but each request seems small. Combined, they add 10+ hours of unbilled work monthly.
Angelwood creates audit trails of all approvals and requests, making scope boundaries clear and protecting against creep.
Explore related concepts
A formal request to modify the original project scope, typically with associated cost and timeline adjustments.
A formal document defining project scope, deliverables, timeline, and terms between an agency and client.
A billing structure where payments are tied to the completion and approval of specific project phases or deliverables.