Zendesk + Angelwood Integration
Clients see their support performance data in real-time. No Zendesk licenses required for clients.
What you get with Zendesk
Seamlessly connect your workflow with Angelwood
Ticket Analytics Dashboard
Display ticket volumes, resolution times, first response times, and SLA compliance.
CSAT & NPS Tracking
Show customer satisfaction ratings and Net Promoter Scores with trend analysis.
Agent Performance
Display team performance metrics (aggregated) to demonstrate support quality.
How it works
Get started with Zendesk in minutes
Connect Zendesk
OAuth authentication with your Zendesk admin account.
Map brands/organizations
Assign Zendesk organizations or brands to each client portal.
Configure visible metrics
Choose which ticket and satisfaction metrics to display.
Clients track support quality
Clients see their support performance data automatically updated.
How agencies use Zendesk with Angelwood
Real outcomes from real agencies
BPO/Support Agencies
Give clients full visibility into ticket handling and SLA performance.
Customer Experience Agencies
Display CSAT improvements and customer satisfaction trends over time.
Managed Service Providers
Show clients their support ticket volumes and resolution metrics.
Zendesk Integration FAQs
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