How do you measure satisfaction improvement?

Track NPS scores, renewal rates, referral counts, and upsell acceptance. Angelwood provides dashboards to monitor all these metrics.

Will clients actually use the portal?

Yes. Clients appreciate self-service access. Typical portal adoption is 90%+ within the first month.

NPS scores lower than you'd like? Clients feeling disconnected?

+25NPS improvementAverage increase

4.8/5Client satisfaction ratingAngelwood users

Turn Clients Into Advocates

Satisfied clients stay longer, pay more, and refer others. Angelwood helps you deliver the transparency and communication clients crave.

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What's Hurting Client Satisfaction

Understanding the problem is the first step to solving it

Warning Signs

Low NPS or satisfaction scores
Clients don't respond to feedback requests
Few referrals despite good work
Clients question value despite results
Relationships feel transactional, not partnership

What Happens If Ignored

Clients leave for competitors
No referral pipeline
Pricing pressure from perceived low value
Team demoralized by unappreciated work
Growth limited to outbound acquisition

Root Causes

Clients don't see the work being done
Communication is reactive, not proactive
No structured touchpoints beyond delivery
Value delivered isn't visible or documented
Relationship building deprioritized for execution

How Angelwood Solves This

Angelwood creates consistent touchpoints that keep clients informed and engaged without adding to your workload. Transparent progress + easy communication = satisfied clients.

Transparent Progress

Clients see exactly what you're working on, building trust through visibility.

Easy Communication

Clients ask questions and give feedback in their portal. No email hunting.

Value Documentation

Automatically log completed work and outcomes so value is undeniable.

Feedback Collection

Built-in satisfaction tracking to catch issues before they become problems.

Expected Results

+25 points

NPS score

6 months

+40%

Client referrals

12 months

+30%

Upsell acceptance

When trust is high

+25%

Contract renewals

At renewal time

Is This Right for You?

Agencies wanting more referrals
Teams with lower-than-desired NPS
Agencies competing on service quality
Anyone building long-term client relationships

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